Private Policy

PRIVACY POLICY – PATTIE'S MAISON

Last Updated: November 9, 2026

At Pattie's Maison, your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure and enjoyable.

This Privacy Policy explains how Pattie's Maison collects, uses, stores and protects your personal information when you visit our website, make a purchase, contact us or interact with our services.

Pattie's Maison operates from Mississauga, Ontario, Canada, and serves customers in Canada and internationally.

By using our website, you agree to the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When you visit our website or make a purchase, we may collect the following information:

  • Personal details: Your name, email address and telephone number.

  • Shipping information: Your delivery address, city, province, postal code and country.

  • Billing information: Your billing address and payment-related details.

  • Order information: Products purchased, sizes, colours, quantities and order history.

  • Account information: Your username, password and account preferences if you create an account.

  • Technical information: Your IP address, browser type, device information and website browsing activity.

We only collect information that is reasonably necessary to operate our business and provide our services.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Send order confirmations and tracking updates.

  • Respond to customer enquiries and provide support.

  • Manage customer accounts and purchase history.

  • Process payments securely through our payment service providers.

  • Notify customers about new arrivals, promotions and special offers where consent has been provided.

  • Improve our website, products and shopping experience.

  • Detect and prevent fraudulent transactions and unauthorized activities.

3. PAYMENT SECURITY

Pattie's Maison uses third-party payment service providers to process customer payments.

Your payment information is handled through the payment provider's secure payment systems.

We do not intentionally store complete credit or debit card numbers or card security codes on our website.

Payment providers may collect and process your information according to their own privacy policies and security practices.

4. SHARING YOUR PERSONAL INFORMATION

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers to operate our business, including:

  • Payment processing companies.

  • Shipping and delivery companies.

  • Website hosting and technical service providers.

  • Website analytics and marketing service providers, where enabled.

  • Customer support and communication platforms.

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights and prevent fraud.

5. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to improve your shopping experience.

Cookies may help us:

  • Remember products added to your shopping cart.

  • Keep you signed into your account.

  • Understand how visitors use our website.

  • Remember your preferences.

  • Improve website performance and functionality.

  • Support relevant advertising and marketing activities where enabled.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

6. EMAIL MARKETING AND PROMOTIONAL COMMUNICATIONS

If you subscribe to our mailing list or consent to receive promotional communications, we may send you:

  • New collection announcements.

  • Exclusive offers and discounts.

  • Special promotions.

  • Seasonal sales.

  • Fashion updates and product announcements.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link provided in our emails.

Transactional messages relating to your orders may still be sent when necessary.

We will not send promotional electronic messages without the consent required under applicable Canadian anti-spam laws.

7. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS

Pattie's Maison welcomes customers from different parts of the world.

If you shop with us from outside Canada, your personal information may be transferred to, stored or processed in Canada or other countries where our service providers operate.

Those countries may have different privacy laws from your country of residence.

We take reasonable steps to ensure that your information is handled securely and appropriately when shared with service providers.

8. HOW WE PROTECT YOUR INFORMATION

We take reasonable administrative, technical and organizational measures to protect your personal information against:

  • Unauthorized access.

  • Loss or theft.

  • Misuse or disclosure.

  • Alteration or destruction.

Although we make every reasonable effort to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer service, maintaining business records and meeting legal or accounting obligations.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

10. YOUR PRIVACY RIGHTS

Depending on applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent to certain uses of your personal information.

  • Request deletion of information where legally permitted.

  • Unsubscribe from promotional communications.

  • Ask questions about how your personal information is collected, used or shared.

To exercise your privacy rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment platforms and social media services.

Pattie's Maison is not responsible for the privacy practices, content or security of external websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

12. CHILDREN'S PRIVACY

Our website is intended for a general shopping audience and is not directed at children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we become aware that such information has been collected, we will take reasonable steps to address the situation.

13. CHANGES TO THIS PRIVACY POLICY

Pattie's Maison reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our business practices, website features, services or applicable laws.

Any updates will be published on this page, together with the revised effective date.

We encourage customers to review this page periodically.

14. CONTACT US

If you have questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Business Name: Pattie's Maison
Business Location: Mississauga, Ontario, Canada

We value your trust and are committed to protecting your privacy.

Thank you for shopping with Pattie's Maison.

Pattie's Maison – Elegance, Confidence & Style.